Returns & Exchanges
At Ecoy, we want you to love your home as much as we do, which is why we offer a 30-day trial period on all our sustainable bedding and homewares. If you are not completely satisfied with your purchase, we provide a hassle-free return or exchange process to ensure your comfort comes first.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging or a secure box, ensuring all tags are attached and the product is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Ship and Relax
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing