Frequently Asked Questions
Everything you need to know about bringing sustainable comfort to your home.
What makes Ecoy products sustainable?
We prioritize eco-friendly materials such as organic bamboo and recycled fibers. Our manufacturing processes are designed to minimize water waste and eliminate harmful chemicals, ensuring a healthier home and planet.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return my items if I change my mind?
Yes, we offer a 30-day trial period on all bedding and home goods. If you are not completely satisfied, you can return your items for a full refund, provided they are in original condition.
How do I care for my bamboo sheets?
To maintain the softness and longevity of your bamboo bedding, we recommend washing in cold water on a gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Affirm.
Are your products hypoallergenic?
Absolutely. Many of our materials, especially our signature bamboo, are naturally hypoallergenic, moisture-wicking, and resistant to dust mites, making them ideal for sensitive skin.